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Fare Rules
Depending our the fare type, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) will have different cancellation fee and change fee as follows:
| CLASS | CHANGES | CANCELLATION |
NO-SHOW |
||
|---|---|---|---|---|---|
| BEFORE | ON/AFTER | BEFORE | ON/AFTER | ||
| DOMESTIC FLIGHTS | |||||
| WEB PROMOTION | PERMITTED WITH FEE | PERMITTED WITH FEE | NOT PERMITTED | NOT PERMITTED | PERMITTED WITH FEE |
|
WEB SAVER |
USD50/flight + Different fee |
USD80/flight + Different fee + No-show fee |
USD60/flight + USD10 ticketing fee |
USD80/flight + USD10 ticketing fee |
PERMITTED WITH FEE |
|
WEB FREEDOM |
USD50/flight + Different fee |
USD80/flight + Different fee + No-show fee |
USD55/flight + USD10 ticketing fee |
USD75/flight + USD10 ticketing fee |
PERMITTED WITH FEE |
|
PREMIUM ECONOMY |
USD50/flight + Different fee |
USD80/flight + Different fee + No-show fee |
USD50/flight + USD10 ticketing fee |
USD70/flight + USD10 ticketing fee |
PERMITTED WITH FEE |
|
BLUE RIBBON |
USD50/flight + Different fee |
USD80/flight + Different fee + No-show fee |
USD40/flight + USD15 ticketing fee |
USD75/flight + USD15 ticketing fee |
PERMITTED WITH FEE |
| INTERNATIONAL FLIGHTS | |||||
| WEB PROMOTION | PERMITTED WITH FEE | PERMITTED WITH FEE | NOT PERMITTED | NOT PERMITTED | PERMITTED WITH FEE |
|
WEB SAVER |
USD80/flight + Different fee |
USD100/flight + Different fee + No-show fee |
USD65/flight + USD20 ticketing fee |
USD80/flight + USD20 ticketing fee |
PERMITTED WITH FEE |
|
WEB FREEDOM |
USD80/flight + Different fee |
USD100/flight + Different fee + No-show fee |
USD60/flight + USD20 ticketing fee |
USD80/flight + USD20 ticketing fee |
PERMITTED WITH FEE |
|
PREMIUM ECONOMY |
USD80/flight + Different fee |
USD100/flight + Different fee + No-show fee |
USD55/flight + USD25 ticketing fee |
USD70/flight + USD25 ticketing fee |
PERMITTED WITH FEE |
|
BLUE RIBBON |
USD80/flight + Different fee |
USD100/flight + Different fee + No-show fee |
USD50/flight + USD35 ticketing fee |
USD80/flight + USD35 ticketing fee |
PERMITTED WITH FEE |
| FLIGHTS FROM/TO HONG KONG/SINGAPORE | |||||
|
WEB PROMOTION |
PERMITTED WITH FEE | PERMITTED WITH FEE |
NOT PERMITTED |
NOT PERMITTED |
PERMITTED WITH FEE |
|
WEB SAVER |
USD80/flight + Different fee |
USD100/flight + Different fee + No-show fee |
USD80/flight + USD20 ticketing fee |
USD120/flight + USD20 ticketing fee |
PERMITTED WITH FEE |
|
WEB FREEDOM |
USD80/flight + Different fee |
USD100/flight + Different fee + No-show fee |
USD80/flight + USD30 ticketing fee |
USD150/flight + USD30 ticketing fee |
PERMITTED WITH FEE |
|
PREMIUM ECONOMY |
USD80/flight + Different fee |
USD100/flight + Different fee + No-show fee |
USD70/flight + USD35 ticketing fee |
USD100/flight + USD35 ticketing fee |
PERMITTED WITH FEE |
|
BLUE RIBBON |
USD80/flight + Different fee |
USD100/flight + Different fee + No-show fee |
USD70/flight + USD35 ticketing fee |
USD100/flight + USD35 ticketing fee |
PERMITTED WITH FEE |
| FLIGHT FROM/TO CAMBODIA | |||||
|
WEB PROMOTION |
PERMITTED WITH FEE | PERMITTED WITH FEE |
NOT PERMITTED |
NOT PERMITTED |
PERMITTED WITH FEE |
|
WEB SAVER |
USD80/flight + Different fee |
USD100/flight + Different fee + No-show fee |
USD65/flight + USD20 ticketing fee |
USD80/flight + USD20 ticketing fee |
PERMITTED WITH FEE
|
| WEB FREEDOM |
USD80/flight + Different fee |
USD100/flight + Different fee + No-show fee |
USD60/flight + USD20 ticketing fee |
USD80/flight + USD20 ticketing fee |
PERMITTED WITH FEE |
| PREMIUM ECONOMY |
USD80/flight + Different fee |
USD100/flight + Different fee + No-show fee |
USD55/flight + USD25 ticketing fee |
USD70/flight + USD25 ticketing fee |
PERMITTED WITH FEE |
| BLUE RIBBON |
USD80/flight + Different fee |
USD100/flight + Different fee + No-show fee |
USD50/flight + USD35 ticketing fee |
USD80/flight + USD35 ticketing fee |
PERMITTED WITH FEE |
Changes:
- Name change: Not permitted. Please go to refund process instead.
- Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector
Cancellation:
- Ticketing fee is not refundable in any case.
Important Note:
- Combination fare between Web promotion and other classes will not be permitted for cancellation or refund..
- Taxes and Airport fee is not refundable for web promotion class.
- We support passengers to cancel their tickets right after issuance with charges (advised on request) and conditions applied (ticket cancellation request should be sent to us within the issued date and before 23:00 PM following Thailand Time).
- The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and should be provided on request.
-
In cases of force majeure problems such as natural disasters, epidemics, etc., the above fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline's own policies during that period.
Disclaimers
Bangkok Airlines is an online booking agency, NOT the official airlines website. Therefore, the fare shown on our website may include booking fees. The total fare price will be shown upfront before you make the payment.