Fare Types

Depending our the fare type, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) will have different cancellation fee and change fee as follows:

CLASS

CHANGES

CANCELLATION

NO-SHOW

BEFORE

ON/AFTER

BEFORE

ON/AFTER

DOMESTIC FLIGHTS

WEB PROMOTION

NOT PERMITTED

NOT PERMITTED

NOT PERMITTED

NOT PERMITTED

 

WEB SAVER

USD50/flight + Different fee

USD80/flight + Different fee + No-show fee

USD60/flight + USD10 ticketing fee

USD80/flight + USD10 ticketing fee

 

WEB FREEDOM

USD50/flight + Different fee

USD80/flight + Different fee + No-show fee

USD55/flight + USD10 ticketing fee

USD75/flight + USD10 ticketing fee

 

PREMIUM ECONOMY

USD50/flight + Different fee

USD80/flight + Different fee + No-show fee

USD50/flight + USD10 ticketing fee

USD70/flight + USD10 ticketing fee

 

BLUE RIBBON

USD50/flight + Different fee

USD80/flight + Different fee + No-show fee

USD40/flight + USD15 ticketing fee

USD75/flight + USD15 ticketing fee

 

INTERNATIONAL FLIGHTS

WEB PROMOTION

NOT PERMITTED

NOT PERMITTED

NOT PERMITTED

NOT PERMITTED

 

WEB SAVER

USD80/flight + Different fee

USD100/flight + Different fee + No-show fee

USD65/flight + USD20 ticketing fee

USD80/flight + USD20 ticketing fee

No-Show fee (USD85) should be applied for requests come after flight date.

WEB FREEDOM

USD80/flight + Different fee

USD100/flight + Different fee + No-show fee

USD60/flight + USD20 ticketing fee

USD80/flight + USD20 ticketing fee

No-Show fee (USD85) should be applied for requests come after flight date.

PREMIUM ECONOMY

USD80/flight + Different fee

USD100/flight + Different fee + No-show fee

USD55/flight + USD25 ticketing fee

USD70/flight + USD25 ticketing fee

No-Show fee (USD85) should be applied for requests come after flight date.

BLUE RIBBON

USD80/flight + Different fee

USD100/flight + Different fee + No-show fee

USD50/flight + USD35 ticketing fee

USD80/flight + USD35 ticketing fee

No-Show fee (USD85) should be applied for requests come after flight date.

FLIGHTS FROM/TO HONG KONG/SINGAPORE

WEB PROMOTION

NOT PERMITTED

NOT PERMITTED

NOT PERMITTED

NOT PERMITTED

 

WEB SAVER

USD80/flight + Different fee

USD100/flight + Different fee + No-show fee

USD80/flight + USD20 ticketing fee

USD120/flight + USD20 ticketing fee

No-Show fee (USD85) should be applied for requests come after flight date.

WEB FREEDOM

USD80/flight + Different fee

USD100/flight + Different fee + No-show fee

USD80/flight + USD30 ticketing fee

USD150/flight + USD30 ticketing fee

No-Show fee (USD85) should be applied for requests come after flight date.

PREMIUM ECONOMY

USD80/flight + Different fee

USD100/flight + Different fee + No-show fee

USD70/flight + USD35 ticketing fee

USD100/flight + USD35 ticketing fee

No-Show fee (USD85) should be applied for requests come after flight date.

BLUE RIBBON

USD80/flight + Different fee

USD100/flight + Different fee + No-show fee

USD70/flight + USD35 ticketing fee

USD100/flight + USD35 ticketing fee

No-Show fee (USD85) should be applied for requests come after flight date.

FLIGHT FROM/TO CAMBODIA

WEB SAVER

USD80/flight + Different fee

USD100/flight + Different fee + No-show fee

USD65/flight + USD20 ticketing fee

USD80/flight + USD20 ticketing fee

No-Show fee (USD85) should be applied for requests come after flight date

Changes:

  • Name change: Not permitted. Please go to refund process instead.
  • Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector

Cancellation:

  • Ticketing fee is not refundable in any case.

Important Note:

  • Combination fare between Web promotion and other classes will not be permitted for cancellation or refund..
  • Taxes and Airport fee is not refundable for web promotion class.
  • We support passengers to cancel their tickets right after issuance with charges (advised on request) and conditions applied (ticket cancellation request should be sent to us within the issued date and before 23:00 PM following Thailand Time).
  • The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and should be provided on request.
  • In cases of force majeure problems such as natural disasters, epidemics, etc., the above fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline's own policies during that period.