FAQ

1. Which airport do Bangkok Airways fly from and to?

All Bangkok Airways’ flights, include domestic and international flights are operated from and to Suvarnabhumi International Airport.

2. Which payment methods are acceptable?

You can make the payment with the major credit card: Visa, Master Card, Diner's Club, JCB.

3. What is our price inclusive of?

Our price is inclusive of Fares, Taxes, Fees & Charges and it's the final price. Fares: the cost for transportation from Airport to Airport by air plane. Taxes, Fees & Charges: Applicable taxes, fees and charges imposed by government or other authority, or by the operator of an airport, or by airlines or another Carrier, shall be payable by you.

4. How many passengers can I book online?

You can book a maximum 06 seats in one transaction

5. Do I need to pay for my infant? And how much?

Yes, you need to pay for your infant and the ticket price is 25% of adult ticket price.

6. What is the difference between each fare posted on your website?

The difference between each fare is base on their validity and ticket conditions; Fare conditions should be advised while processing booking online.

7. What is the check-in time for Bangkok Airways' flights?

Please present at the check in counter at least 1.30 hours prior to departure time for domestic flights and at least 2.00 hours prior to departure time for international flights.

Bangkok Airways’ check-in counter will be close 40 minutes before domestic departure flight time and 50 minutes before international departure flight time.

8. What is the connecting time for Bangkok Airways’ flights?

  It ‘s listed as below: - International to Domestic 3.30 hours - Domestic to International 3.30 hours - International to International 2.30 hours - Domestic to Domestic 2.30 hours

9. What is the luggage allowance for Bangkok Airways?

For checked baggage: - Economy Class : Maximum weight allowance is 20 kilograms for adult and child / 10 kilograms for infant. - Premium Economy : Maximum weight allowance is 30 kilograms for adult and child / 10 kilograms for infant. - Blue Ribbon Class (Business Class) : Maximum weight allowance is 40 kilograms for adult and child / 10 kilograms for infant. For hand baggage: Each passenger is allowed for 5kg hand baggage applies to all type of tickets.

10. What is the excess baggage rate?

   Excess Baggage Rate Charges are as following: - Domestic : THB 180 per kilogram per sector will be applied (effective from 1 July 2017 onwards).  - International: Below zone rate per kg of travel will be applied (effective from 1 July 2017 onwards)

11. Could I request seat advance arrangement?

Yes you could choose your expected seat while making reservation or request at the check-in counter on your travel date.

12. Can I buy additional child ticket if we already bought adult ticket?

Please email to reservations@bangkokairlines.org for further supports since you can not purchase child ticket via our website without adult accompany.

13.  How can I pay for my extra baggage in advance?

Please email to reservations@bangkokairlines.org at least 3 days prior to your departure date.

14.  In case of urgent, how can I contact your airlines?

Please email to reservations@bangkokairlines.org we stand by 24/7.

15. How can I request special meal?

Please details in the “special request” option while making reservation online or email to reservations@bangkokairlines.org at least 3 days prior to your departure date.

16. Can I book a ticket online and make the payment at the airport?

No, you can't. According to Bangkok Airlines' fare rules, passenger must make the payment in 12 hours or at least 6 hours before the departure time to ensure ticket is available and buyable.

 

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